I offered to buy the items then and there at full price but he insisted I wait until he talks to manager and will sell all items at half price. I go back to the store 2 days later and the manager says hes waiting to talk to his manager about it and will get back to me and sell me my items. Got store credit so spent an hour shopping for enough items to spend my store credit on and after coming out of the dressing room the attendant had ripped the tags off my items!! So again Im dealing with the manager who acts like I am doing something wrong again and tells me he will hold my items and call me the next day. Had 20 minute difficulty retuning an item with the manager because of something the cashier did but he acted like I did something wrong. It is a nightmare even trying to explain. THE WORST customer service experience I have ever encountered. Salvation Army will be getting all of our gently used items from now on. So guess what? No more purchases, and hell no more donations. But I have spent hundreds of dollars in that store, and just last year, we donated well over $7,000.00 to that exact location. Now, I understand that there are people in the world who take complete advantage of the system, so I get the automatic response. Even though I HAD THE TAG THAT THEY SCANNED, the receipt, and the dress, and the security guard had seen me walk in with it, she refused to return the dress that had been purchased less than 24 hours before. The supervisor came over and immediately told me that they could not return it. So directly after work today (I work at an elementary school) I went up and told them the story. He went to return it last night, but they were already closed. So as he was trying it on, or taking it off, the flimsy tag mustve come off. Of course, he bought an extra small, which did not quite fit his 511" frame. He bought it at 5:15 pm yesterday evening. My 16 year old son bought a dress to wear as part of a knight costume. The return policy says an item cannot be returned with the tag off. And really, its just the principle of the thing. I just had the worst customer service experience at my neighborhood Goodwill on 122nd and Halsey. At least theres 10,000 more of them in Portland to choose from. I wont be coming back here for a longgggg time. We simply could not deal with her terrible attitude any more and after talking with a security guard as we left he apologized for her behavior and admitted to knowing of her complete lack of customer service skills, as we are not the only ones to have complained. Oh, and the manager on duty (Hispanic, older lady) was so rude that only 2 minutes after my daughters mother went into the dressing room, she decided to leave and we left our full cart of items in the store leaving empty handed. So I grabbed a chair anyways and sat to wait for my girlfriend to try her clothes on. I explained that I had 3 surgeries and asked if I could grab a chair from the furniture "department" to which she looked at me and ignored before walking away. This is where I was laughed at for asking if I could grab a chair because of my knee pain and after softly laughing she told me there were no chairs for me to sit and wait on. We stopped to be polite and resumed to the dressing rooms. As we did so (uninterruptingly in the back of the store), the MOD came up and sourly told us that the store was closing in 40 minutes and that we needed to hurry up. If you want to go shopping where some of the staff will follow you around the store and talk amongst each other about keeping a watchful eye on you without any discretion as to who can hear it, come to this Goodwill! My 33 week pregnant girlfriend dressed up in a random, silly, Halloween costume and wanted me to take pictures with my phone. The staff currently in place, for the most part, are very obviously not concerned with customer service or representing their company in a positive light.
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